Complaints Policy

Summit Plumbing & Heating Solutions

At Summit Plumbing & Heating Solutions, we are committed to providing a high standard of service. However, if something goes wrong, we want to hear from you so we can put it right.

How to Make a Complaint

If you are unhappy with any aspect of our service, please contact us using the details below:

  • Email: Info@summitplumbingheatingsolutions.co.uk
  • Telephone: 02033557452

Please provide as much detail as possible, including your name, address, and a description of the issue.

What Happens Next

  • We will acknowledge your complaint within 2 working days.
  • We aim to investigate and respond fully within 7–14 working days.
  • If more time is required, we will keep you informed of progress.

Our goal is to resolve all complaints fairly, promptly, and to your satisfaction.

Finance-Related Complaints

On the rare occasion that we do receive a complaint, we take it very seriously. If you
have an issue with a product purchased via finance and we have been unable to resolve
your issue, please contact TradeHelp Ltd using the following details:
• Write: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT
• Telephone: 01978 666887
E-mail: info@tradehelp.co.uk

If your complaint relates to the finance linked to your purchase you can still let us know
about this, but we will forward it on to your credit provider. Your credit provider will
acknowledge your complaint and investigate it thoroughly and issue their response
within eight weeks.

What to do if you can't reach an agreement:
If you are not satisfied with the lender’s response to your complaint relating to the
finance agreement, you may be able to refer the matter to the Financial Ombudsman
Service. You must contact them within six months of the date of the lender’s final
response letter to you.

They can be contacted in the following ways:
• Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123
• E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk

Privacy Policy

Summit Plumbing & Heating Solutions

This Privacy Policy explains how Summit Plumbing & Heating Solutions collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

What Information We Collect

We may collect and process the following data:

  • Name
  • Address
  • Email address
  • Telephone number
  • Property and job details
  • Payment information (where applicable)

How We Use Your Information

We use your information to:

  • Provide plumbing and heating services
  • Respond to enquiries and quotes
  • Manage bookings and appointments
  • Process payments and invoices
  • Comply with legal obligations

Sharing Your Information

We will never sell your personal data. We may share your data with:

  • Payment providers
  • Finance providers (where applicable)
  • Suppliers or subcontractors where necessary to complete work
  • Regulatory or legal authorities if required

Data Storage and Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. Your data is stored securely and only retained for as long as necessary.

Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Lodge a complaint with the Information Commissioner's Office

Cookies

Our website may use cookies to improve user experience. You can control cookie settings through your browser.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Summit Plumbing & Heating Solutions
Email: Info@summitplumbingheatingsolutions.co.uk
Telephone: 02033557452